Privacy Notice

1. Who We Are

Life Pharmacy (“Life Pharmacy”, “we”, “us”) operates the lifepharmacy.ie website and associated digital services.

Data Protection Officer: dpo_pharmacy@uniphar.ie

2. How This Website Is Used

The lifepharmacy.ie website allows users to:

Book pharmacy consultations and services
Locate independently owned Life Pharmacy stores
View monthly in store information and offers
Access links to third party services, including Online Doctor services

Products cannot be purchased through this website.

3. Controller Responsibilities

Website operator

Life Pharmacy is the data controller for personal data processed through the operation of this website, including:

Website usage and analytics
Cookie preference management
Operation of the consultation booking functionality
Newsletter and monthly offers sign ups

Independent pharmacies

Pharmacies listed on the Life Pharmacy website are independently owned and operated community pharmacies.

When you book a consultation or service through this website, your personal data is transmitted directly to the Life Pharmacy you select. The selected pharmacy acts as an independent data controller for that personal data and for all subsequent pharmacy services.

Life Pharmacy does not access or store the content of individual consultation bookings after submission.

4. Purposes and Lawful Bases of Processing

Purpose	Lawful Basis
Operation of website and booking functionality	Article 6(1)(f) – legitimate interests
Transmission of booking details to selected pharmacy	Article 6(1)(b) – steps at your request
Responding to general website enquiries	Article 6(1)(f) – legitimate interests
Newsletter / monthly offers (where opted in)	Article 6(1)(a) – consent
Compliance with legal and regulatory obligations	Article 6(1)(c)

Our legitimate interests include operating and improving the website, facilitating user requests, maintaining security, and ensuring efficient communication with users.

5. Categories of Personal Data

Depending on how you use the website, we may process:

Name and contact details
Booking and appointment information
Store/location selection
Email address for newsletters or offers
Online identifiers (IP address, cookie data)

Where a booking involves a pharmacy service that requires health information, such data is processed by the selected independent pharmacy, not by Life Pharmacy.

6. Online Doctor Services

This website may include links to Online Doctor services operated on a separate website by a third party.

When you follow those links, any personal data you provide is processed by the Online Doctor provider as an independent data controller, in accordance with their own privacy notice and terms.

7. Who We Share Data With

Personal data processed by Life Pharmacy may be shared with:

Website hosting and IT service providers
Booking platform and technical support providers
Email communications providers (for newsletters and offers)
Analytics and cookie consent providers
Regulators or public authorities where legally required

All processors act under written GDPR compliant agreements.

8. International Transfers

Where personal data is transferred outside the European Economic Area (for example, where certain service providers are supported outside the EEA), such transfers are safeguarded using EU Standard Contractual Clauses, together with appropriate supplementary technical and organisational measures.

Further details may be obtained by contacting us.

9. Retention

Personal data is retained only for as long as necessary:

To operate the website and booking functionality
To manage newsletter subscriptions until you opt out
To meet legal and regulatory obligations
For applicable statutory limitation periods

Retention periods are reviewed regularly.

10. Your Rights

You have the right to:

Access your personal data
Request rectification or erasure
Restrict or object to processing
Data portability, where applicable
Withdraw consent at any time (where processing is based on consent)

Requests are normally responded to within one month. Identity verification may be required.

You also have the right to lodge a complaint with the Data Protection Commission:
www.dataprotection.ie

11. Security

We take reasonable and appropriate measures to ensure that personal data is processed securely and in accordance with this Privacy Notice and applicable data protection law.

We have implemented appropriate technical, organisational, and physical security measures designed to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Where we provide access to personal data, we take reasonable steps to verify an individual’s identity before granting access, in order to protect the confidentiality and security of the data.

We use secure systems and controls to safeguard personal data, including secure connections to protect data during transmission. Where you have been provided with (or have chosen) a password to access our services, you are responsible for keeping that password confidential and must not share it with anyone.

If you believe that personal data has been lost, disclosed, or accessed without authorisation, please notify us without delay so that we can investigate and take appropriate action.

12. Cookie Policy

Please see our separate cookie notice available here.

13. Updates to This Notice

This Privacy Notice may be updated from time to time to reflect changes in legal or regulatory requirements. The most current version will always be available on our website.