Important Notice: Storm Éowyn

Due to the status red weather warning for the 24th of January 2024, there will be a slight delay on home delivery and click & collect orders. We apologise for the inconvenience.

 

Please Note: We’ve made changes to our website.

We’ve expanded our Pharmacy Services and are now offering the new Common Conditions Service, giving you faster access to treatment and professional advice from our pharmacy team. You can still book all our Pharmacy Services online or in store.

To help us focus on these enhanced services, we have made some changes as to how you shop with us. Our website is now non transactional, which means you are no longer able to buy products online.

Thank you for your understanding and for supporting our continued commitment to improving your healthcare experience.

If you have any queries, please contact our Customer Service team who will be happy to help at service@lifepharmacy.ie.

 

Currently Home Delivery and Click & Collect may take up to 5 - 7 working days. We apologise for any inconvenience.

 

We are shipping from Ireland

Free Delivery On Orders Over €75 Within Ireland

If you order before 2 pm Monday to Thursday you will receive your order the next day.

If you order Friday to Sunday you will receive your order on Tuesday.

During busier periods our deliveries may take 3-5 days.

There are some small product exceptions to this rule which can be found under the product description.  

 

Courier Delivery

Our delivery partners DPD ( www.dpd.ie ) are responsible for the prompt delivery of your goods. You will receive a text message informing you of a 2-hour window wherein your package will be delivered. Please note that a DPD representative may need to contact the phone number you provided in order to obtain directions and complete delivery. Also, a signature is required to complete delivery. 

 

*Currently we only deliver to the Republic of Ireland.

*Prescriptions are excluded from deliveries and courier service. Only applies to retail purchases made on the website.

 

We are shipping from Ireland

Free Delivery On Orders Over €75 Within Ireland

If you order before 2 pm Monday to Thursday you will receive your order the next day.

If you order Friday to Sunday you will receive your order on Tuesday.

During busier periods our deliveries may take 3-5 days.

There are some small product exceptions to this rule which can be found under the product description.  

 

Free Click & Collect to Life Pharmacy

All orders to your local Life Pharmacy are delivered free of charge. You will receive an email when your order is ready for collection.

If you order before 2 pm Monday to Thursday you will receive your order the next day.

If you order Friday to Sunday you will receive your order on Tuesday.

During busier periods our deliveries may take 3-5 days.

There are some small product exceptions to this rule which can be found under the product description.  

 

Courier Delivery

Our delivery partners DPD ( www.dpd.ie ) are responsible for the prompt delivery of your goods. You will receive a text message informing you of a 2-hour window wherein your package will be delivered. Please note that a DPD representative may need to contact the phone number you provided in order to obtain directions and complete delivery. Also, a signature is required to complete delivery. 

 

*Currently we only deliver to the Republic of Ireland.

*Prescriptions are excluded from deliveries and courier service. Only applies to retail purchases made on the website.

At Life Pharmacy we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent returns process in line with Irish and EU consumer law.

1. Your Right to Cancel (Cooling-Off Period)

Under EU consumer law, you have the right to cancel your online purchase within 14 calendar days from the day you receive your goods, without giving a reason.

To exercise this right:

• You must inform us of your decision to cancel within the 14-day period by email or contact form.
• Once you’ve notified us, you have an additional 14 days to return the item(s).

2. Conditions for Returns

We accept returns provided:

• The item is returned within 28 days of delivery.
• The item is unused, in its original packaging, and in resalable condition.
• You include your order number and reason for return.

We do not accept returns for:

• Medicine
• Perishable items (e.g. food and baby milk)
• Personalised or custom-made items
• Earrings or intimate products (for hygiene reasons), unless faulty
• Items that show signs of use or damage caused after delivery

This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.

3. How to Return an Item

• Before you create your return, please contact us at service@lifepharmacy.ie with your order number.
• Please ensure to complete the returns documentation available to Download here. The invoice you receive with the order provides the reference required. Registered customers can also find a digital copy in their account area.
• To return the item(s), please use the Pickup Parcelshop service by our delivery partner DPD.
• DPD has over 600 collection points nationwide for your convenience.
• Click on the returns pickup link and follow the instructions: https://dpd.ie/Returns
• Please ensure your return is packaged and sealed with all the required documentation so we can verify and process it.

Note: Unless the item is faulty or incorrect, you are responsible for return shipping costs.

We do not currently accept online returns in any of our Pharmacy stores.

If you have any queries or require assistance, please contact us at service@lifepharmacy.ie.

4. Refunds

Once we receive and inspect your return, we will process your refund within 7–10 working days. Refunds are issued to the original payment method.

Refunds will include:

• The full price paid for the product

We do not refund:

• Return shipping costs (unless the item is faulty)

5. Damaged or Incorrect Items

• Contact us within 48 hours of delivery.
• We’ll arrange a replacement, exchange, or full refund at no extra cost to you.

6. Cancelling an Order

Once an order is placed, we are unable to make any changes to it.

You can return any unwanted order as per the return guidelines listed above.

This does not affect your statutory rights.

7. Contact Us

If you have any questions about returns or need help with an order, please reach out:

Email: service@lifepharmacy.ie

 

If you have a need to return a product you have purchased from Life Pharmacy please follow the returns process below.  

 

Returns Process

Before you create your return please contact us at service@lifepharmacy.ie with your order number.

Returns for eligible products can be made within 14 days of the item being delivered. Please ensure to complete the returns documentation that is enclosed with your delivery or available to Download here. The invoice you receive with the order will provide you with the references required to fill out this documentation. Alternatively, registered customers can find a digital copy of the documentation in their account area.

To physically return the item(s) ordered to Life Pharmacy please use the Pickup Parcelshop service provided by our delivery partner DPD.

The cost of returning unwanted items is at your own expense.

The DPD Parcelshop service has over 600 collection points nationwide to make it easy for you to return an order.

Simply click on the returns pickup link below and follow the instructions to

Complete your return.

https://dpd.ie/Returns#/

Please ensure to package & seal your return with all the documentation so we can verify the customer and order.

Customers Please be advised we do not currently accept returns to any of our Pharmacy stores.

If you have any queries or require assistance please contact us at service@lifepharmacy.ie 

 

Products returned outside the returns period

If you return any product outside of the returns period using our parcel pickup service, we reserve the right not to offer a refund, partial or in full.

 

Taking care of your order

Once you receive your ordered item(s) please inspect your purchases. Please be aware you do have a statutory duty to take reasonable care of the goods.

Please note that some products cannot be returned once opened.

The following items cannot be returned within the terms of our refund policy:

• Opened cosmetic products
• Pierced earrings
• Salin Plus Salt Therapy Device and filters
• Bodi-Tek Circulation Plus Active
• Electronic vouchers
• On Sale & End of line products.
• Baby formula
• Medicine
• Sexual health products
• Pregnancy Tests
• Medical devices such as Thermometers

 

Refunding your card
In the event that a refund is required, once we have processed your return we refund your card. Please allow 5-10 working days for your bank to process the refund.

 

Refunding Delivery & returns charges

Return charges will only be refunded providing the returned order is deemed as faulty. Returned item(s) will be refunded in full including delivery where customer has only ordered one item. Where the customer has ordered multiple items, delivery charge will not be refunded.

 

Promotional discounts & returns

All orders paid for using a promotional discount code or loyalty as part of the payment are applied at the line item level on order. Returned items will not be refunded any discounts applied. 

 

For further information please Contact Us.

 

Currently, there is no option to cancel your order. If you need to return an order you may use our returns process above within 14 days of receiving your order.

 

Delivery Update

Home Delivery –

If you place an order between Wednesday the 27th of December to Wednesday the 3rd of January your order may take 3 - 5 working days to arrive.

Click & Collect instore –

If you place an order between Thursday the 28th of December to  Wednesday the 3rd of January your order may take 3 - 5 working days to arrive into your selected pharmacy. Store opening hours may vary over Christmas. Please check with your local chosen pharmacy.

 

If you have any queries about your order don’t hesitate to contact us at service@lifepharmacy.ie